Motorola TurboPower Pack 10000

Motorola TurboPower Pack 10000 with USB-C Cable
Turbo charge wherever life takes you with the TurboPower Pack 10000 and leave low battery worries behind. Get multiple charges on a full battery, and recharge quickly. Enjoy convenient, shareable, all day power.

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Features

  • PREMIUM LITHIUM POLYMER BATTERY.
    High quality, lithium-ion polymer battery allows for slim, portable form factor.
  • USB-C INPUT AND OUTPUT PORT.
    Flexible USB-C port serves as input and output port for charging and recharging.
  • CHARGE 2 DEVICES AT ONCE.
    USB-C and USB-A ports can charge 2 devices at once. Up to 18W total output.
  • QC3.0 USB-A PORT.
    Fast charge at up to 18W using the QC3.0 enabled USB-A port.
  • USB-C POWER DELIVERY AND QC3.0 PORT.
    The USB-C port supports a broad range of charging profiles at up to 18W.
  • INCLUDES 6″ (15.24 cm) USB-C CABLE.
    Comes with 6 inch USB-A to USB-C data and charging cable for convenience.

*Not all devices will charge at the same rate. Some devices may not be able to utilize the full 18W. Charging rate reduces as charge levels become full to protect battery life.


PRODUCT SPECIFICATIONS
Ports: USB-A and USB-C (detachable USB-A to USB-C cable included)
Input: Type-C PD: 5V/3A ; 9V/2A ; 12V/1.5A
Power Output: 18 Watt Total: USB-A 18 Watt; USB-C 18 Watt
Output:

USB-C: – TurboPowerTM: 5V / 3A ; 9V / 2A ; 12V / 1.5A
USB-A: – TurboPowerTM: 5V / 3A ; 9V / 2A ; 12V / 1.5A

Cable: 6 inches (15.24 cm)
Dimensions: 6.00 x 2.89 x 0.62 in

Capacity: 10000 mAh, 37Wh
Battery type:  Lithium-ion Polymer

 

COMPATIBILITY

Motorola Devices-

USB-C: Motorola Razr (2019/2020), Razr 5G, Edge (2020/2021), Edge+ (2020/2022), Edge 5G uw, Moto Z, Z Force, Z Play, Z2, Z2 Force, Z2 Play, Z3, Z3 Play, Z4, Moto G Fast, G Play (2021), G Power (2020/2021/2022), G Pure (2021), G Stylus (2020/2021/2022), G Stylus 5G (2021), G7, G7 Play, G7 Plus, G7 Power, G7 Optimo, G7 Optimo Maxx, G7 Supra, Moto G6, G6 Plus, Moto G100, Moto X4, Moto M, Motorola One, One 5G (5G uw), One 5G Ace (5G uw Ace), One Action, One Hyper, One Macro, One Power, One Vision, One Zoom.

USB-A: Motorola Razr (2019/2020), Razr 5G, Edge (2020/2021), Edge+, Edge 5G uw, Moto Z, Z Force, Z Play, Z2, Z2 Force, Z2 Play, Z3, Z3 Play, Z4, Moto G Fast, G Play (2021), G Power (2020/2021/2022), G Pure (2021), G Stylus (2020/2021/2022), G Stylus 5G (2021), G7, G7 Play, G7 Plus, G7 Power, G7 Optimo, G7 Optimo Maxx, G7 Supra, Moto G6, G6 Plus, G6 Play, G6 Forge, G5, G5 Plus, G5S, G5 Play, G4, G4 Plus, G3 Turbo, Moto G100, Moto X4, Moto M, Motorola One, One 5G (5G uw), One 5G Ace (5G uw Ace), One Action, One Hyper, One Macro, One Power, One Vision, One Zoom, Moto E3, E4, E4 Plus, E5, E5 Supra, E6, E6s, E6 Plus, E7, E2020.

INCLUDED IN BOX
One 10000 mAh power pack
One 6″ detachable USB-C to USB charging cable
One warranty card or user guide

 

 

Product Support

Frequently Asked Questions

Does this charger work with any USB-C device?

It works with USB-C enabled smartphones, tablets, digital cameras, and other devices.

Does this charger work with any micro-USB device?

Yes. The charger does not come with a micro-USB cable but it can charge micro-USB devices like the moto g6 play and g6 forge using the USB-A port and a micro-USB cable.

What are the output specs on this charger?

USB-C port: – TurboPowerTM: 5V / 3A ; 9V / 2A ; 12V / 1.5A
USB-A port: – TurboPowerTM: 5V / 3A ; 9V / 2A ; 12V / 1.5A
The output depends on the ability of your device, so 18W might not be fully utilized.

If I replace the short cable with a longer one (non-Moto), does it still activate turbo charge?

The short answer is, it depends on the length and the quality of the cable used. The original Motorola data cable was specifically designed for this charger, so you would have to do some experimentation to find out if a different cable would work. As cable length increases, it becomes necessary for thicker gauge power conductors to compensate for voltage drop. If the thickness of the gauge power conductor is not increased enough to compensate the voltage drop, the turbo charge will not activate.

Can I use this same data/charge cable for transferring photos and other data from my Motorola phone to a computer?

Yes. The cable, which is included with the charger, is a full function USB 2.0 data cable that can transfer data between the phone and computer when connected.

 

Troubleshooting

My device isn't charging

- Check your phone port to insure it is free of debris.

- Try using your charger with a different cable.

- Try plugging your charger into another outlet.

- Try your charger with a different device.

Which way do I plug the connector into my phone?
The USB Type-C connector is a reversible plug, which allows it to be plugged in either direction.
 
How can I find my phone model?
Depending on your phone it will be found in one of these two locations.
a. Settings-> System-> About Phone
b. Settings -> About Phone

If these troubleshooting steps do not solve your issue, please contact support.

Contact Support

Warranty Information

How to obtain warranty service or other information

Please contact Motorola using the contact details provided on the customer support website at www.motorola.com/support.

You will receive instructions on how and where to ship the Product for assessment. We will generally need: (i) proof of purchase; (ii) a written description of the problem; (iii) the name of your mobile network service provider, if applicable; (iv) your address and telephone number. We will only use this information for the purposes of processing your claim under this Limited Warranty.

You will receive instructions on how to ship the Products, Accessories or Software, at your expense, to a Motorola Authorized Repair Center. To obtain service, you must include: (a) a copy of your receipt, bill of sale or other comparable proof of purchase; (b) a written description of the problem; (c) the name of your service provider, if applicable; (d) the name and location of the installation facility (if applicable) and, most importantly; (e) your address and telephone number.

Warranty Links
Consumer products and accessories limited warranty Download Warranty Guide

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