TurboPower Pack 10000 (discontinued)

ULTRA COMPACT PORTABLE CHARGING

Turbo charge wherever life takes you with the TurboPower Pack 10000 and leave low battery worries behind. Get multiple charges on a full battery, and recharge quickly. Enjoy convenient, shareable, all day power.

Compatibility:
Moto Z- Moto Z, Z Force, Z Play, Z2 Force, Z2 Play, Z3, Z3 Play, Z4
Moto X- Moto X4 (Moto X 4th Generation, Motorola Android One)
Motorola One- Motorola One, One Power, One Action, One Fusion+, One Hyper, One Macro, One Vision, One Vision+, One Zoom
Moto G- G6, G6 Plus (Not for G6 Play, G6 Forge), Moto G7, G7 Play, G7 Plus, G7 Power, G7 Optimo, G7 Optimo Maxx, G7 Supra, G8, G8 Play, G8 Plus, G Power, G Stylus, G Fast
Edge- Edge+, Edge
Razr- Razr 2019/2020
Samsung- Galaxy S8, S8+, S9, S9+, S10, Note 8, Note 9
Google- Pixel, Pixel XL, Pixel 2, Pixel 2 XL, Pixel 3, 3A, 3XL, Nexus 5S, Nexus 6P (use USB-C port for fastest charging of Pixel phones)
LG- G5, G6, G7, G7 ThinQ, V20, V30, V35 ThinQ, V40 ThinQ, Stylo 4
T-Mobile- Revvlry, Revvlry+

powerful, 27W USB-C output

Shareable, All Day Power.

Large 10,000 mAh capacity and 2 ports lets you power 2 devices at once.
Get hours of power in just minutes of charging with the TurboPower 18 charger

Perfect Travel Partner.

Stay charged through every adventure with this convenient portable charger.
TurboPower charge and recharge at up to 18W through the USB-C port or USB-A port.

Charges Fast. In and Out.

TurboPower charge and recharge at up to 18W through the USB-C port or USB-A port.

Features

  • CHARGE 2 DEVICES AT ONCE.
    USB-C and USB-A ports can charge 2 devices at once. Up to 18W total output.
  • USB-C INPUT AND OUTPUT PORT.
    Flexible USB-C port serves as input and output port for charging and recharging.
  • PREMIUM LITHIUM POLYMER BATTERY.
    High quality, lithium polymer battery allows for slim, portable form factor.
  • QC3.0 USB-A PORT.
    Fast charge at up to 18W using the QC3.0 enabled USB-A port.
  • USB-C POWER DELIVERY AND QC3.0 PORT.
    The USB-C port supports a broad range of charging profiles at up to 18W.
  • INCLUDES 6″ (15.24 cm) USB-C CABLE.
    Comes with 6 inch USB-A to USB-C data and charging cable for convenience.

*Not all devices will charge at the same rate. Some devices may not be able to utilize the full 18W. Charging rate reduces as charge levels become full to protect battery life.


PRODUCT SPECIFICATIONS

Ports: USB-C
Input: Type-C PD: 5V/3A; 9V/2A; 12V/1.5A
Output:
– USB-C port: 5V/3A, 9V/2A, 12V/1.5A, USB-PD (Power Delivery) and Qualcomm Quick Charge 3.0 (QC3.0) supported
– USB-A port: 5V/3A, 9V/2A, 12V/1.5A, QC3.0
Power Output: 18 Watts total shared output or through individual ports.
Power cord length: 6 inch detachable USB-A 2.0 to USB-C cable
Dimensions: 150.6 x 73.2 x 16 mm
Capacity: 10,000 mAh, 37Wh
Battery Type: Lithuium-ion Polymer

 

COMPATIBILITY

Motorola Compatibility

Moto Z- Moto Z, Z Force, Z Play, Z2 Force, Z2 Play, Z3, Z3 Play, Z4
Moto X- Moto X4 (Moto X 4th Generation, Motorola Android One)
Motorola One- Motorola One, One Power, One Action, One Fusion+, One Hyper, One Macro, One Vision, One Vision+, One Zoom
Moto G- G6, G6 Plus (Not for G6 Play, G6 Forge), Moto G7, G7 Play, G7 Plus, G7 Power, G7 Optimo, G7 Optimo Maxx, G7 Supra, G8, G8 Play, G8 Plus, G Power, G Stylus, G Fast
Edge- Edge+, Edge
Razr- Razr 2019/2020

Other Compatible Devices

Samsung- Galaxy S8, S8+, S9, S9+, S10, Note 8, Note 9
Google- Pixel, Pixel XL, Pixel 2, Pixel 2 XL, Pixel 3, 3A, 3XL, Nexus 5S, Nexus 6P (use USB-C port for fastest charging of Pixel phones)
LG- G5, G6, G7, G7 ThinQ, V20, V30, V35 ThinQ, V40 ThinQ, Stylo 4
T-Mobile- Revvlry, Revvlry+

 

INCLUDED IN BOX
One 10000 mAh power pack
One 6″ detachable USB-C to USB charging cable
One warranty card or user guide


 

 

Product Support

Frequently Asked Questions

Type-C PD port: 5V/3A; 9V/2A; 12V/1.5A
USB QC3.0 port: 5V/3A; 9V/2A; 12V/1.5A
The output depends on the ability of your device, so 18W may not be fully utilized.
If you charge two devices at the same time, total combined outputs will be up to 18W.

It depends on the charger you’re using with. If you charge the powerbank with an 18W TurboPower charger it can fully recharge in roughly 3hrs from empty (it gets to 80% in 2hrs). For comparison, if you use with a 10W charger (which is what most 10,000mAh portable chargers recharge at), it takes just under 5hrs to fully recharge and just under 4hrs to reach 80%.

No. It comes with a 6 inch (15.24 cm) USB-A to USB-C cable.

It improves the portablity to charge your phone while you are on the go.

Yes. But you would need to provide micro USB cable yourself.

Yes. You would need to provide a your device compatible USB cable to the USB-A port. Total combined outputs for two devices simutaneously charge is up to 18W.

Yes. The USB-C port in the powerbank is also an output port.

This is not a moto mod that snaps onto moto z phones. It is a portable turbo charger that uses cabled connection. It does turbo charge the moto z but through the USB-C charge port.

No. The powerbank does not support pass-through charge. Only powerbank will be recharged.

Yes. However, powerbanks must only be carried in hand luggage or carried around. It is not allowed to carry powerbanks in checked luggage. If the rated power is less than 100Wh, power banks can be carried without air carrier’s approval. This powerbank is 18.15 Wh. Therefore, it is ok to carry without air carrier’s approval.

This power bank does not allow pass-through charging. When the power bank is being charged, it will not allow any output on the other port.

TurboPower Pack 10000

Troubleshooting

- Check your phone port to insure it is free of debris.

- Try using your charger with a different cable.

- Try plugging your charger into another outlet.

- Try your charger with a different device.

The USB Type-C connector is a reversible plug, which allows it to be plugged in either direction.
 
Depending on your phone it will be found in one of these two locations.
a. Settings-> System-> About Phone
b. Settings -> About Phone

If these troubleshooting steps do not solve your issue, please contact support.

Contact Support

Warranty Information

How to obtain warranty service or other information

Please contact Motorola using the contact details provided on the customer support website at www.motorola.com/support.

You will receive instructions on how and where to ship the Product for assessment. We will generally need: (i) proof of purchase; (ii) a written description of the problem; (iii) the name of your mobile network service provider, if applicable; (iv) your address and telephone number. We will only use this information for the purposes of processing your claim under this Limited Warranty.

You will receive instructions on how to ship the Products, Accessories or Software, at your expense, to a Motorola Authorized Repair Center. To obtain service, you must include: (a) a copy of your receipt, bill of sale or other comparable proof of purchase; (b) a written description of the problem; (c) the name of your service provider, if applicable; (d) the name and location of the installation facility (if applicable) and, most importantly; (e) your address and telephone number.

Warranty Links
Consumer products and accessories limited warranty Download Warranty Guide

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