Motorola Limited Warranty - USA

Who is covered?

This warranty extends only to the original consumer who purchases Motorola’s wall chargers, car chargers, wireless chargers, power banks and data/charging cables, audio adapter cables in new condition from the following authorized outlets in the US and is not transferrable:

  • Motorolachargers.com
  • Amazon.com, with
  • Amazon or Salom America Company as the authorized sellers
  • Ebay.com with Salom America Company as the authorized seller
  • Walmart.com with Salom America Company as the authorized seller

Motorola Limited Warranty - USA

Subject to the exclusions contained below, Motorola Licensee, Salom America Company, warrants that for a period of one year (or minimum period otherwise required by law) from the date of purchase by the first consumer purchaser of the product that this product is free from defects in materials and workmanship and conforms to its specifications*. The length of warranty coverage after the repair or replacement is the balance of the original warranty or ninety (90) days from the date returned to the consumer, whichever is longer. This warranty may only be claimed within the US and any replacement will only be shipped to addresses within the US.

Salom America Company also extends the limited warranty to two years for RETAIL PACKAGING products that are purchased in new condition in the US from the authorized sellers listed under “Who is Covered” section and have the Motorola authentication hologram label.

How to Obtain Warranty Service

When you need warranty service, please provide your purchase invoice for verification of purchase as well as a written description of the problem and email to

warranty.us@motorolachargers.com.

We may ask you to return the product for the purpose of failure analysis. We will provide warranty service to customers who purchase the products directly from the authorized outlets indicated in “Who is Covered?” section above. Salom America Company reserves the right to replace the defective product with the same model or alternative comparable model.If you purchase the products from other non-authorized distributor, retailer or seller, please contact them directly. We are not able to provide warranty service as we are unable to trace the product source.

CAUTION

Use wall chargers and wireless chargers indoors and in dry location only. Use car chargers, power banks and cable products in dry location only.

Contact Us

If you have any questions or support requests, please email support.us@motorolachargers.com and we will reply to you as soon as possible.

*Exclusions:

Normal Wear and Tear. Periodic maintenance, repair and replacement of parts due to normal wear and tear are excluded from coverage.

Abuse, Misuse and others.

Defects or damage that result from:

  1. improper operation, storage, misuse or abuse, accident or neglect, such as physical damage (cracks, scratches, etc.) to the surface of the product resulting from misuse;
  2. contact with liquid, water, rain, extreme humidity or heavy perspiration, sand, dirt or the like, extreme heat, or food;
  3. use of Motorola chargers, power banks or cables for commercial purposes or subjecting Motorola chargers, power banks or cables to abnormal usage or conditions;
  4. other acts which are not the fault of Motorola, manufacturer, licensee, distributor, or Lenovo, are excluded from coverage.

Unauthorized Service or Modification. Defects or damages resulting from service, testing, alteration, or modification in any way by someone other than Motorola, or its authorized service centers, are excluded from coverage. Products with broken seals or that show evidence of tampering are also excluded from coverage.

What Other Limitations are There?

ANY IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, SHALL BE LIMITED TO THE DURATION OF THIS LIMITED WARRANTY, OTHERWISE THE REPAIR, REPLACEMENT, OR REFUND AS PROVIDED UNDER THIS EXPRESS LIMITED WARRANTY IS THE EXCLUSIVE REMEDY OF THE CONSUMER, AND IS PROVIDED IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED. IN NO EVENT SHALL THE LICENSEE, MANUFACTURER, DISTRIBUTOR, MOTOROLA MOBILITY LLC OR MOTOROLA TRADEMARK HOLDINGS, LLC, AND LENOVO GROUP LIMITED BE LIABLE, WHETHER IN CONTRACT OR TORT (INCLUDING NEGLIGENCE) FOR DAMAGES IN EXCESS OF THE PURCHASE PRICE OF THE PRODUCT, ACCESSORY OR SOFTWARE, OR FOR ANY INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES OF ANY KIND, OR LOSS OF REVENUE OR PROFITS, LOSS OF BUSINESS, LOSS OF INFORMATION OR DATA, SOFTWARE OR APPLICATIONS OR OTHER FINANCIAL LOSS ARISING OUT OF OR IN CONNECTION WITH THE ABILITY OR INABILITY TO USE THE PRODUCTS, ACCESSORIES OR SOFTWARE TO THE FULL EXTENT THESE DAMAGES MAY BE DISCLAIMED BY LAW.

FCC Notice to Users

The following statement applies to all products that bear the FCC logo and/or FCC ID on the product label.

This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:

  1. This device may not cause harmful interference,and
  2. this device must accept any interference received, including interference that may cause undesired operation.

European Waste Electrical and Electronic Equipment (WEEE) Directive

This symbol on the product or on its packaging indicates that this product must not be disposed of with your other household wastein EU countries. Customers or end-users in EU countries should contact their local equipment supplier or service center for information on the waste collection system in their country.
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